The only real differentiator in today's insurance market is the claims experience and compliance with the General Insurance Code of Practice.  Ensuring that claims managers and their teams have all the facts, in a timely and professional manner is an essential part of our claims delivery mantra.

Over the past twenty years we have investigated over 10,000 commercial and domestic claims from multi-million dollar commercial claims to multi-million dollar domestic claims arising from building failures or fires, and catastrophe events such as Cyclones and Earthquakes.  We have also investigated everything from death while travelling internationally, or interstate, to windscreen replacement scams, and everything in between.  Our investigations have resulted in indemnity and business costs reductions running to nearly a hundred million dollars, and recovery of similar monies based on evidence we have established. 

Our director, an ANZIIF Fellow (CIP), has been formally recognised for his work in the investigations field with the award for Investigator of the Year from the Insurance Brokers Association of NZ and the Australasian Risk Manager of the Year from the Insurance Institute, again for his work in the fraud and investigations management fields.

With our vast experience working directly with insurers, or together with their legal counsel or assigned adjusting firms, we have developed our investigations strategy and management plan to meet the needs of our clients and their customers. Part of this plan is providing a leading claim triage service where we look at the requirements of the claim with the claims team, before engaging in any investigation work.  We also assist the insurer by identifying risk issues during the investigation that may affect underwriting. Such as one claim where the insured building just did not exist and had not for some years. 

Whether your needs are factual or fraud investigation services, we are here to provide the best in class service across all your lines of business.

We specialise in

  • Factual investigations on commercial and domestic fire claims;
  • Desktop pre-investigation triage and recommendation
  • High Net Worth Clients and
  • Large loss jewellery claims;
  • Travel and Accident and Health Claims
  • Domestic losses
  • Financial Lines claims
  • Cyber crime
  • Product tampering and liability

Through our associates, we are able to offer high quality services within Australasia and further afield. We do not provide a national service for all claims types as some other do, or claim to do, what we provide is high end investigations capability for those claims that needs more in-depth, specialised and professional attention, where ever it may lead.

We are also able to provide in-house training and services in the areas of

  • End-to-End Claims investigations management
  • Set up of in-house desktop investigation capabilities
  • Special Investigation Unit reviews
  • Conversation Management (P.E.A.C.E Training)
  • Fire cause and origin investigators
  • Claims data analytics

Legal Note: Our practices are at all times ethical and professional, all deep-web information is gathered from open-sources only. We do not and will not break into social media accounts or data sets, nor do we create false relationships with social media users or holders of information for that purpose.